Is This Chase Email a Scam? How to Tell
Chase Bank is heavily impersonated through fake fraud alerts, account lock notifications, and Zelle payment scams designed to gain access to customer accounts.
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Scan Now — It's FreeCommon Chase Scam Types
Example Scam Messages
These are examples of fake messages impersonating Chase. Never click links in unsolicited messages.
“Chase: Did you authorize a $289.00 purchase? Reply YES or NO. If not, visit chase-secure.com”
“Chase Alert: Your account has been temporarily locked. Click here to verify your identity.”
Red Flags to Watch For
- Fraud alerts asking you to click a link or call a number not on your Chase card
- Requests to move money to a safe account
- Texts from short codes not recognized by Chase
- Emails with generic greetings like Dear Customer
Real vs. Fake Chase — Side by Side
| Signal | Real Chase | Fake / Scam |
|---|---|---|
| Fraud-alert message | Short (YES/NO) reply format from the same shortcode Chase already uses with you. | 10-digit number with a clickable link like chase-secure.com. |
| Login URL | chase.com only. | chase-secure.com, chase-verify.net, or any hyphenated look-alike. |
| "Move money to a safe account" | Chase will never ask you to transfer your own money to protect it. | Agent on a call urges Zelle or wire to yourself at a "secure" account. |
| Callback number | Printed on the back of your Chase card or in the Chase app. | A number given to you inside the suspicious text or email. |
Legitimate Chase Contact Info
Visit chase.com or call the number on the back of your Chase card. Use the Chase Mobile app to check for real alerts.
Live Community Flags
Recently reported Chase scam variants from the Cautellus community. Flagged items include deepfake videos, cloned voicemail, and spoofed domains.
Community reporting for Chase is launching soon. Submissions will appear here with timestamps and scam-type tags.
Report a Chase scam you've received →Related Articles
Other Finance Scams
Think you've received a scam?
Paste a suspicious message, email, or URL into our free AI-powered scanner for instant analysis.
Scan Now — It's Free