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Is This DoorDash Email a Scam? How to Tell

DoorDash scams include fake delivery confirmation phishing, dasher payment scams, and fraudulent customer support communications targeting both customers and drivers.

Reviewed by the Cautellus team · Last updated May 30, 2026

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Common DoorDash Scam Types

Delivery confirmation phishing

Dasher payment scams

Customer support impersonation

Fake promotional offers

Example Scam Messages

These are examples of fake messages impersonating DoorDash. Never click links in unsolicited messages.

“DoorDash: Your recent order was charged twice. Get a refund at doordash-refund.com”

“DoorDash Driver Support: Your payment is on hold. Verify at dasher-verify.com”

Red Flags to Watch For

Refund offers from non-doordash.com domains
Driver payment verification via external links
Customer support requesting login credentials
Promotional offers requiring credit card info via email

Legitimate DoorDash Contact Info

Visit help.doordash.com for support. DoorDash manages all payments through the app. Dasher payments are handled through the Dasher app.

Where to Report a DoorDash Scam

If you received or fell for a fake DoorDash message, report it to the authorities below. Reporting helps investigators track these campaigns.

FTC — reportfraud.ftc.govReport fraud and scams to the U.S. Federal Trade Commission.
FBI IC3 — ic3.govFile a complaint with the FBI's Internet Crime Complaint Center.
Cautellus reporting guide →Step-by-step help on who to contact and how to recover.