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Is This Grubhub Email a Scam? How to Tell

Grubhub scams include fake order-confirmation phishing, refund/credit phishing, driver-side scams targeting Grubhub couriers, and fake promotional offers designed to harvest credentials or payment info.

Reviewed by the Cautellus team · Last updated May 30, 2026

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Common Grubhub Scam Types

Fake order-confirmation phishing for orders you didn't place

"Free Grubhub credit" promotional scams

Driver-targeted phishing about account suspension

Refund phishing for canceled orders

Fake customer-service callback scams

Example Scam Messages

These are examples of fake messages impersonating Grubhub. Never click links in unsolicited messages.

“Grubhub: Your order of $58.32 has been placed. If you did not place this order, call 1-844-XXX-XXXX.”

“Grubhub: $30 promo credit just for you! Claim at grubhub-promo.com”

Red Flags to Watch For

Order confirmations for orders you didn't place that include a phone number to call
Promo offers from non-grubhub.com domains
Refund/cancellation links that go to lookalike sites
Driver-side messages claiming "your account is on hold" with a payment link to restore
Customer-service callbacks that ask for your card number to "process a refund"

Legitimate Grubhub Contact Info

Visit help.grubhub.com or use the Grubhub app for support. Real Grubhub never asks for card info by phone for refunds — they refund to your original payment method automatically.

Where to Report a Grubhub Scam

If you received or fell for a fake Grubhub message, report it to the authorities below. Reporting helps investigators track these campaigns.

FTC — reportfraud.ftc.govReport fraud and scams to the U.S. Federal Trade Commission.
FBI IC3 — ic3.govFile a complaint with the FBI's Internet Crime Complaint Center.
Cautellus reporting guide →Step-by-step help on who to contact and how to recover.