Travel

Is This Marriott Email a Scam? How to Tell

Marriott scams include fake reservation confirmations, Bonvoy loyalty program phishing, and fraudulent booking sites that mimic Marriott to steal payment information.

Reviewed by the Cautellus team · Last updated May 30, 2026

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Common Marriott Scam Types

Reservation confirmation phishing

Bonvoy points phishing

Fake Marriott booking sites

Customer satisfaction survey scams

Example Scam Messages

These are examples of fake messages impersonating Marriott. Never click links in unsolicited messages.

“Marriott Bonvoy: Your 50,000 points will expire in 48 hours. Redeem at marriott-bonvoy.com”

“Marriott: Complete our guest survey for a free night stay. Visit marriott-survey.com”

Red Flags to Watch For

Points expiration urgency from non-marriott.com domains
Free night stay offers requiring credit card information
Booking sites that look like Marriott but have different URLs
Survey emails promising lavish rewards

Legitimate Marriott Contact Info

Visit marriott.com or call 1-888-236-2427. Manage Bonvoy rewards through the Marriott Bonvoy app.

Where to Report a Marriott Scam

If you received or fell for a fake Marriott message, report it to the authorities below. Reporting helps investigators track these campaigns.

FTC — reportfraud.ftc.govReport fraud and scams to the U.S. Federal Trade Commission.
FBI IC3 — ic3.govFile a complaint with the FBI's Internet Crime Complaint Center.
Cautellus reporting guide →Step-by-step help on who to contact and how to recover.