How do I know if an Amazon email is real?

Check the sender domain — real Amazon emails come from @amazon.com. Log into your Amazon account directly to verify any orders or account issues. Amazon will never ask for your password via email.

Does Amazon send text messages about orders?

Amazon may send delivery notifications if you opted in, but they never include links asking you to verify payment or personal info. Always check orders through the Amazon app.

What should I do if I get a fake Amazon email?

Don't click any links. Forward the email to stop-spoofing@amazon.com, then delete it. If you already clicked a link, change your Amazon password immediately.

E-commerce

Is This Amazon Email a Scam? How to Tell

Amazon is the #1 most impersonated shopping brand. Scammers send fake order confirmations, delivery notifications, Prime membership warnings, and account suspension emails to steal login credentials and payment information.

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Common Amazon Scam Types

Fake order confirmation emails

Prime membership cancellation warnings

Delivery notification phishing

Account suspension/verification requests

Fake Amazon gift card offers

Seller account suspension scams

Example Scam Messages

These are examples of fake messages impersonating Amazon. Never click links in unsolicited messages.

“Amazon: Your order #112-3948271 for $847.99 has been confirmed. If you didn't place this order, cancel here: amazon-order-verify.com”

“Amazon Prime: Your membership payment failed. Update your payment method within 24 hours to avoid losing your Prime benefits: amzn-billing-update.com”

“Amazon: We detected unusual sign-in activity on your account. Verify your identity to restore access: amazon-secure-login.net”

Red Flags to Watch For

Emails from domains other than amazon.com (watch for amaz0n.com, amazon-support.com)
Order confirmations for items you didn't purchase
Links that don't go to amazon.com when you hover
Requests to "verify" or "update" payment methods via email link
Gift card codes sent via text or email

Legitimate Amazon Contact Info

Visit amazon.com/help or use the Amazon app to contact support. Call via the app's Customer Service section. Amazon will never ask for payment via gift cards or wire transfer.