E-commerce

Is This Best Buy Email a Scam? How to Tell

Best Buy scams often involve fake Geek Squad renewal notices, phishing emails about orders you did not place, and tech support scams claiming your computer has been compromised.

Reviewed by the Cautellus team · Last updated May 30, 2026

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Common Best Buy Scam Types

Geek Squad subscription renewal scams

Fake purchase confirmation emails

Tech support remote access scams

Gift card scams

Example Scam Messages

These are examples of fake messages impersonating Best Buy. Never click links in unsolicited messages.

“Geek Squad: Your annual protection plan ($349.99) will auto-renew today. Call 1-888-XXX-XXXX to cancel.”

“Best Buy Order Confirmation: MacBook Pro - $1,299.99. If unauthorized, call immediately.”

Red Flags to Watch For

Unexpected Geek Squad renewal charges
Phone numbers in emails that do not match Best Buy official numbers
Requests to install remote access software
PDF invoice attachments from unknown senders

Legitimate Best Buy Contact Info

Visit bestbuy.com/support or call 1-888-237-8289. Best Buy and Geek Squad will never cold-call about renewals or request remote access.

Where to Report a Best Buy Scam

If you received or fell for a fake Best Buy message, report it to the authorities below. Reporting helps investigators track these campaigns.

FTC — reportfraud.ftc.govReport fraud and scams to the U.S. Federal Trade Commission.
FBI IC3 — ic3.govFile a complaint with the FBI's Internet Crime Complaint Center.
Cautellus reporting guide →Step-by-step help on who to contact and how to recover.