Is This American Express Email a Scam? How to Tell
American Express is a top target for scammers who send fake fraud alerts, account suspension notices, reward points expiration warnings, and card replacement requests. These scams impersonate Amex through emails, texts, and phone calls to steal card numbers, login credentials, and personal information from cardholders.
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Scan Now — It's FreeCommon American Express Scam Types
Example Scam Messages
These are examples of fake messages impersonating American Express. Never click links in unsolicited messages.
“American Express Security Alert: We detected unusual activity on your card ending in 1005. Verify your identity immediately at amex-secure-verify.com or your account will be restricted.”
“AMEX: Your Membership Rewards points (42,500) will expire in 48 hours. Redeem now to avoid losing them: amex-rewards-redeem.com”
“American Express: Your card has been compromised. A replacement card has been issued. Confirm your shipping address and verify your identity at amex-cardservices.com”
“Your American Express account has been temporarily suspended due to failed verification. Restore access: amex-account-restore.com”
“Hi, this is the American Express Fraud Department. We have flagged a suspicious charge of $1,247.00 on your Platinum card. Can you confirm your card number and security code so we can reverse the charge?”
Red Flags to Watch For
- Emails from domains other than @americanexpress.com
- Urgent warnings that your account will be suspended or closed
- Links to websites that are not americanexpress.com
- Requests for your full card number, CVV, or PIN via email, text, or phone
- Membership Rewards points expiration threats with tight deadlines
- Phone calls asking you to confirm your identity by providing card details
- Generic greetings like Dear Cardmember instead of your actual name
- Spelling errors or poor formatting in official-looking communications
Legitimate American Express Contact Info
Real American Express emails come only from @americanexpress.com. Call 1-800-528-4800 to verify any suspicious communication, or call the number on the back of your card. You can also forward suspicious emails to phishing@americanexpress.com. Amex will never ask for your full card number, CVV, or PIN via email, text, or phone.
Live Community Flags
Recently reported American Express scam variants from the Cautellus community. Flagged items include deepfake videos, cloned voicemail, and spoofed domains.
Community reporting for American Express is launching soon. Submissions will appear here with timestamps and scam-type tags.
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