E-commerce

Is This Home Depot Email a Scam? How to Tell

Home Depot impersonation scams include fake gift card offers, phishing emails about online orders, and fraudulent contractor referral schemes that collect personal information.

Reviewed by the Cautellus team · Last updated May 30, 2026

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Common Home Depot Scam Types

Gift card giveaway scams

Fake order confirmation emails

Pro Xtra rewards phishing

Contractor referral scams

Example Scam Messages

These are examples of fake messages impersonating Home Depot. Never click links in unsolicited messages.

“Home Depot: Complete our customer survey for a chance to win a $500 gift card!”

“Your Home Depot order #HD-2839201 is ready for pickup. Verify your identity at hd-pickup.com”

Red Flags to Watch For

Survey links promising expensive gift cards
Order confirmations for purchases you did not make
Pro Xtra account verification requests via email
Contractor offers requiring upfront deposits via wire transfer

Legitimate Home Depot Contact Info

Visit homedepot.com/c/customer-service or call 1-800-466-3337. Check order status through your Home Depot account online.

Where to Report a Home Depot Scam

If you received or fell for a fake Home Depot message, report it to the authorities below. Reporting helps investigators track these campaigns.

FTC — reportfraud.ftc.govReport fraud and scams to the U.S. Federal Trade Commission.
FBI IC3 — ic3.govFile a complaint with the FBI's Internet Crime Complaint Center.
Cautellus reporting guide →Step-by-step help on who to contact and how to recover.

Live Community Flags

Recently reported Home Depot scam variants from the Cautellus community. Flagged items include deepfake videos, cloned voicemail, and spoofed domains.

Community reporting for Home Depot is launching soon. Submissions will appear here with timestamps and scam-type tags.

Report a Home Depot scam you've received →

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