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Is This USPS Text Message a Scam?

Got a text from USPS about a package delivery problem? It's almost certainly a smishing scam. Here's how to tell and what to do.

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What the scam looks like

Examples of common scam message patterns. These are composites based on real reported scams, not quotes from specific individuals.

SMS message — example of a common scam pattern

“USPS: Your package has been held due to an incomplete delivery address. Please update your information at: usps-redelivery-update.com/track?id=9374889”

Alternate version — example of a common scam pattern

“US Postal Service: We attempted delivery of your package but were unable to complete it. Schedule redelivery here: usps-deliver.top/reschedule”

Why this is suspicious

  • USPS does not send unsolicited text messages with links
  • The URL is not usps.com — it's a lookalike domain (usps-redelivery-update.com, usps-deliver.top)
  • These domains are typically registered within the last 48 hours
  • The link leads to a phishing site that steals your personal info and credit card number
  • The message is sent to millions of people simultaneously — it's not about your specific package
  • Creates urgency with 'held package' or 'failed delivery' language
  • USPS uses tracking numbers you can verify directly at usps.com

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What to do

  1. Do not click the link — it leads to a phishing site
  2. If you're expecting a package, go directly to usps.com and enter your tracking number
  3. Forward the text to 7726 (SPAM) to report it to your carrier
  4. Report it to the USPS at uspis.gov/report
  5. Block the sender's number
  6. If you already clicked and entered info, freeze your credit cards and monitor your accounts

Frequently asked questions

Does USPS send text messages about packages?+
USPS only sends text messages if you specifically signed up for Informed Delivery text alerts. They never send unsolicited texts with links asking you to update your address or pay a fee. If you didn't opt in, any text claiming to be from USPS is a scam.
What happens if I click the link in a fake USPS text?+
The link leads to a phishing site designed to look like the USPS website. It will ask for your name, address, and credit card information (usually a small 'redelivery fee' of $1-3). The scammers then use your card info for unauthorized charges and may steal your identity.
How can I check if a USPS delivery notification is real?+
Go directly to usps.com (type it in your browser — don't click links) and use the tracking number from your original purchase confirmation. If there's a real delivery issue, it will show there. You can also call USPS at 1-800-ASK-USPS (1-800-275-8777).
How do I report a fake USPS text message?+
Forward the text to 7726 (SPAM) to report it to your wireless carrier. You can also report it to the US Postal Inspection Service at uspis.gov/report and to the FTC at reportfraud.ftc.gov.

Related reading

Delivery & Package Scam TextsHow to Check If a Text Is a ScamShort Code Text Messages

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